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FAQS

What is Poly Gel? 

Poly Gel is essentially a combination of acrylic and gel nails. Poly Gel’s hybrid formula marries the very best features of both acrylic and gel for a lightweight but durable set of nails. It’s typically used as a nail ‘enhancement’ to lengthen the nail. Poly Gel comes in a tube, has a thick sticky consistency and turns rock hard when cured under an LED light for about 60 seconds. 

I haven’t used Poly Gel before, is it easy to do?

When applying Poly Gel, you must remember the four P’s – patience, persistence, practise and Peanut Butter (Peanut butter won't help you apply Poly Gel but it's a pretty good on just about any snack).

We'll give it to you straight: you’re not going to become a Poly Gel application master overnight. However with enough practise you will be able to apply a long-lasting full set with ease.

For an in-depth tutorial please visit our Tutorials page.

Will this damage my nails?

Given it is applied and removed correctly, Poly Gel will not damage your nails. As with any nail enhancement, you may experience minor dehydration. Please follow our application and removal instructions carefully and always remember to moisturise after removal to re-hydrate your nails.

Head to our Application Tutorial or Removal Instructions for more info.

Who is Gelato Nails Australia?

Gelato Nails Australia is a branch of Gelato Cosmetics PTY LTD.

We are a 100% Australian-owned company with customer-centricity, honesty, humour and the spirit of community at the heart of our brand. We value diversity, inclusivity, sustainability, Spaghetti Bolognaise and most of all: you.

Where do your products come from?

If you’re reading this, chances are you’re a mindful consumer like we are and we LOVE that you give a damn.

We work closely with manufacturers and suppliers in China and Australia. All our suppliers have been vetted carefully to ensure their practices meet ethical standards and don’t worrywe are tough critics. Our products are 100% cruelty-free and vegan. For a full list of ingredients head to our Ingredients List page.

How long does it last?

You will find that your nails will last longer and longer as you master the technique. We aren’t going to beat around the bush, your first application might only last a few days. With experience, your poly gel nails will last about 2-3 weeks.

How many nails sets will I get out of each tube?

How many sets of nails you get out of each tube will depend on how much product you're using for each application. On average you will get about 6-7 sets out of each 30g tube, but as you perfect the technique you'll use less product and you'll be able to get even more bang for your buck.

Does doing your own Poly Gel nails save you money?

Whether you're a salon frequenter or only get your nails done professionally occasionally, buying a Poly Gel kit will save you time and money.

You get 6-7 (sometimes more) sets of nails out of each 30g tube so if you purchase our Ultimate Kit, you will get roughly 30-35 full sets of nails. If your nails are lasting 2-3 weeks, that is over a year's supply of nails for just $119.99 + shipping!

What about for those who only get their nails done sometimes?

As a single trip to the salon for acrylics or gel will cost you (typically) between $40-50 AUD, someone who gets their nails done just FOUR TIMES A YEAR will SAVE money even when purchasing our most expensive kit. 

How do you remove Poly Gel?

Please visit our How to Remove Poly Gel Nails blog.

How do I contact you?

For general questions, inquires about an existing order or to chat about our how hot Miley Cyrus is please email us at gelatonailsaus@gmail.com

I can’t find any information regarding my tracking number, can you help me?

Please give us up to 3 business days to process your tracking number. If 3 days has passed, please email us at gelatonailsaus@gmail.com.

What is your refund policy?

If you are not satisfied with your products and wish to return them we will be pretty damn sad but understand that you are entitled to a refund. We have a 30-day refund policy. Please see our Refund/ Returns page for more information or contact us at gelatonailsaus@gmail.com .

How long will my order take to arrive?

Please head to our Shipping Policy.

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